VM BB TV Landline. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. 0 Kudos Reply. V6. Signals from baby monitors, fish tanks and cordless. Stream from Virgin Media. Hi there I moved house with my family and we wanted to move to Virgin Media. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. on 07-09-2022 19:28. Hi there @vmcusto1, welcome to our forum and thanks for your post. Some new sockets may look like one of the below. Aug 8, 2019. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. I assumed - 5381512. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. Also tried the Ethernet, not. Some install their own poles too. Look for an omnibox on the outside of your property and try and trace the cable. Subscribe to RSS Feed; Mark Topic. TiVo. #2. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Please help. Broadband. Plug the cables into the Hub. Disappointing but not unexpected. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. but I have no Virgin Media Wall socket in my house. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. You can also identify a split socket looking at the side. I was told when purchasing the broadband package that fibre was available. I have also checked outside and there is no box either on my property or on my boundary wall. Sometimes there is no wall box, just a trailing cable. Connect the Hub’s power cable with the blue tab. Volt. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. Subscribe to. Stream from Virgin Media. We have a virgin media wall socket with an - 4353656 - 2. Has anyone had the same problem? Plug the cables into the Hub. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. The other is marked TV, & this is used for TV & Broadband. Hi, Having difficulty installing our new broadband. Received the kit and was excited to set up until I realised you need an ethernet wall socket. 194. Image below of the Virgin Media PSU Plug that connects to the coax. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Email. A Virgin Media wall socket is simply a point of entry into your home. This is usually marked as Line 1. QuickStart, set up and connections. SpeedIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. See where this Helpful Answer was posted. SpeedI'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Call the pre-installation and delivery team on 0800 052 1734. Can I arrange an engineer asap? - 5228161. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Options. a week ago. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Just a open reach socket. QuickStart, set up and connections. TV on the go. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I recently got Virgin broadband installed. Both your fibre cable and Wi-Fi router will be plugged into this. The phone has been plugged into a wall socket and was working fine for years. 0 Kudos. The RJ11 sockets will be redundant. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Get the Hub ready by connecting the wires. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Don’t plug the power cable into a plug socket yet. I tried both the wires, it didn’t set up the WiFi. Rob. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. . . May I know which one I can connect. Hi all, when I signed up for Virgin Media, it said the service was available at my house. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Phone line - 5 mins. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. - 5201249. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Broadband. TV. Re: No Wall Socket for Quickstart. TV. The pre-install team number is 0800 052 1734. Hi I have just moved home and have the quick start broadband, we have no wall socket available. There will be two distinct input lines coming from each end of the socket. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Networking and WiFi. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I am attaching photos of what i can find in. Options. Tried looking but can't see a way to book an engineer for this? Thanks. It said to then wait at least an hour. Can I arrange an engineer asap? 0 Kudos Reply. on 18-05-2022 19:55. Virgin Media Virgin Media Community. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. on a domestic hub you look at the values thus. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. This hole will typically be up to 1cm in diameter and often positioned near your front door. Networking and WiFi. TiVo. Tudor. Account - Cable. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Browse Virgin Media Virgin Media Community. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There should be a wall mounted box somewhere inside that has an F socket on it. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If you need a new wall socket, the engineer will install this for you during the appointment. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. £8p/m extra or included with Gig1 or Volt. Got my virgin media self install kit but I don't have a virgin socket. My understanding is you can only get the quick start kit if the house has had VM in the past. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. on 27-01-2023 17:22. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Tudor. The block box on second picture is an amplifier for terrestrial TV. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Joining in Options. Whichever is the most suitable. We have a virgin media wall socket with an ethernet port in the wall but. However, I do not have any of the specified wall sockets available. Follow these steps to install your virgin Media Broadband, TV and Phone service. Manage Your Account. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. We're here to help. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. The installation should take around an hour. 3 weeks ago. I was trying to book an engineer but I didn’t - 5183428. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have noticed that i do not have any internal wall socket. That is a rooftop aerial outlet for Freeview TV. I think it’s something like £5-£8 per day that your services aren’t on. Hi , Welcome to our Community Forums and thanks for your post. Tudor. I received a box to quick start with VM but there is no wall socket in my flat. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Kit arrived today…no wall box so unable to install. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Virgin Media. Everything you need is posted to you. The only things visible inside the house are: a openreach Master socket 5. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. to be phone lines. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. on 10-02-2022 17:26. Subscribe to RSS Feed; Mark Topic as New; Mark. Broadband only; Fibre broadband; Switch broadband; Gigabit broadband; Mobile. Tuning in. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The cable could be hidden within, or behind, furniture. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. However, I do not have any of the specified wall sockets available. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. I was sent the pack as. No virgin wall socket in my house. The cable on the right looks like is for a Freeview TV antenna. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. but only the green light keep flashing. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. The box does however have a hole in the bottom, through which i could see some. TV on the go. 4 weeks ago. Just joined. Can I have. There’s even no BT wall socket. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. I've got the same problem as above. Or if the other end of the white cable is in a more useful. . Networking and WiFi. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. 2. on 17-12-2022 10:39. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. No Virgin Media Wall Socket on 13-04-2022 14:08 I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. One of them was Telewest. Thank - 5168198. . Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Community FAQ Sign in. There is one Ethernet connection point and socket with a circle on the wall. No Virgin wall socket sophiep0989. Virgin Media; My Virgin Media. There is no fibre socket in this house. Trace any cables coming out of it and check the ends of them. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Email. All. Hi. Help; Community FAQ Sign in. Browse Virgin Media Virgin Media Community. Networking and WiFi. I am so sorry to hear that you seem to be missing a wall socket in the home. Options. All forum topics; Previous topic;on 14-02-2023 17:21. . Please support me in this regard. Just joined. No wall socket but wire from underneath floorboards. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. See the attached photo. Community; Volt. When your number transfers, your BT socket will go dead. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Volt. i opted for the self install, however on inspection we don’t - 5112503. Some of the cables hanging out the wall were cut off after the house improvements. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The wall box may be branded with the logos of an old cable TV company (not VM). Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Networking and WiFi. Volt. I’ve got a broadband only package with a self install and yet the cable doesnt fit into the wall socket. 01-02-2023 10:59 - edited 01-02-2023 11:00. Reply. and view the images for a range of different wall box options. Everything is converted to specialised triple screened coaxial cable. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. No virgin media wall socket. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). on 06-03-2023 09:36. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. Virgin Mobile. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Tudor. 3 minutes ago. Re: No wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. QuickStart, set up and connections. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Discounts, coupons and cashback: 2019 = £1,443. Wall socket. Account - Mobile. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. The answer is yes. Virgin Mobile. There are multiple different branded wall boxes inside our flat but none. But there are 2 wires leading which can be plugged in the hub. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. I would love to help you get your service installed. These are the parts I could find, they were screwed into the end on the coaxial cable. If you look into the back of your Hub, you'll see a port named. However no idea of how long that might take. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Broadband. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. We would like to show you a description here but the site won’t allow us. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. I called Virgin and used the automated option to request they send a signal to activate, which should have happened automatically. I ve got a green light flashing from our HUB. First picture is telephone socket which is now not used. Being connected to the internet is one of the most important modern essentials in 20. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. I have tried to contact vm but I don’t have a landline number so they w. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Virgin cables must only be provided by isolated sockets provided by Virgin Media. . I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. 168. I've also got an old NTL phone socket so. They will run the cable underground. Very. TV on the go. Sometimes there is no wall box, just a trailing cable. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. . All. Speed. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Phone. 9. 08K; 2. V6. What happens if you don’t have a Virgin Media socket? If you’re a new Virgin Media customer or moving to a new home, you. I can only find the TV socket. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. Go to our service status page. Turn on your TV and get connected. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. 14. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Get the Hub ready by connecting the wires. on 15-04-2023 16:54. Networking and WiFi. QuickStart, set up and connections. It's important not to use an extension lead. Incidentally the phone socket is redundant if not in use and can be safely removed. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. However, I do not have any of the specified wall sockets available. But I have no Virgin Media Wall socket in my room. Joining in Options. Let us know if there's any further issues. QuickStart, set up and connections. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. If you're happy for us to get this booked. We're here to help. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. If you’re using a splitter, make sure that’s firmly connected, too. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Browse Virgin Media Virgin Media Community. Speed Is there a way to connect the VM router without a wall socket please ? - 5036273 Wall Socket. on 14-09-2022 12:00. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. Virgin Phone Switchover. #1 I recently got Virgin broadband installed. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Gaming Support. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Tuning in. Networking and WiFi. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. Hello Virgin Media, we moved into a new house. Sometimes there is no wall box, just a trailing cable. Virgin Media Quickstart set up. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. . 0 Kudos Reply. Call the Pre-installation and delivery team on 0800 052 1734. Can anyone help or know how long it takes to g. provided, I shall give them a call tomorrow. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. 85K; Tudor. We have the quickstart pack but sadly cannot get broadband set up and working. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. The NTL cable termination box is outside. 19 minutes ago. If no. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a.